Support

1. Visit the Google Workspace Marketplace
2. Search for "Scout Post"
3. Click "Install"
4. Follow the authorization prompts
5. Add Scout Post to a Google Chat space
6. Connect your Basecamp account when prompted

After adding Scout Post to a Google Chat space, type /connect or wait for the welcome message. Click the "Connect Basecamp" button and authorize Scout Post to access your Basecamp account through OAuth.

Free plan: Up to 3 projects
Pro plan: Unlimited projects
You can select which projects to monitor using the /projects command.

Type /help in Google Chat to see all available commands, including:

• /help - Show available commands
• /status - Check connection status
• /link - Get Basecamp URL for current thread
• /broadcast [subject] | [message] - Send to all projects
• /find [query] - Search Basecamp
• /ai [question] - Ask AI about your projects
• /summarize - Summarize current thread
• /suggest - Get AI-suggested reply

Simply type your reply in the Google Chat thread where the Basecamp notification appeared. Scout Post will automatically post your message to Basecamp.

Scout Post forwards these Basecamp events to Google Chat:

• New messages
• Comments on any item
• To-dos created, completed, or assigned
• New documents
• File uploads
• Questions and answers
• Calendar events
• Check-ins

Scout Post uses Google's Gemini AI to power intelligent commands. When you use /ai, /summarize, or /suggest, your message is sent to Gemini for processing. The AI analyzes your Basecamp context and provides helpful responses.

Yes! Free plan includes basic AI commands with usage limits. Pro plan includes unlimited AI commands.

1. Check that Scout Post is added to your Google Chat space
2. Verify your Basecamp account is connected (/status)
3. Ensure the Basecamp project is in your monitored list
4. Check that webhooks are registered in Basecamp
5. Contact support if the issue persists

This usually happens when:

• You're replying in a new thread (not the original notification thread)
• The Basecamp thread mapping has expired (30 days)
• Your Basecamp OAuth token has expired

Try using /link to verify the thread connection, or reconnect your Basecamp account.

To disconnect Scout Post from Basecamp:
1. Go to Basecamp → Settings → My Stuff → Authorized Applications
2. Find "Scout Post" and click "Revoke Access"

To remove Scout Post from Google Chat:
1. Open the Chat space
2. Click the space name → Apps & integrations
3. Find Scout Post and click "Remove"

Type /upgrade in Google Chat, or visit scoutpost.win to manage your subscription.

Yes, you can cancel anytime. Your subscription will remain active until the end of the current billing period. No refunds for partial months.

We offer a 14-day money-back guarantee for new Pro subscriptions. Contact [email protected] to request a refund.

Scout Post stores only thread IDs to maintain conversation context. We do NOT store message content. All data is automatically deleted after 30 days. See our Privacy Policy for details.

Yes! Scout Post uses:

• HTTPS encryption for all data in transit
• Encryption at rest for stored data
• OAuth 2.0 for secure authentication
• Cloudflare's enterprise-grade infrastructure
• Regular security audits

Your data is automatically deleted after 30 days of inactivity. To request immediate deletion, email [email protected].